We believe in dealing with parents’ worries, concerns or complaints as soon as possible and would urge you to come and talk to someone if you are unhappy. A member of staff can call you at the end of the day or an appointment can be made if a longer talk is necessary. Often these things can be dealt with quickly and easily.
Complaints should be referred to the appropriate staff member in the first instance, for example, your child’s class teacher.
The school aims to provide a good and safe learning experience for all its pupils. Concerns about the school, its staff or governors can normally be dealt with informally by talking to the people involved. But sometimes this does not work and this guidance explains how to make a formal complaint.
Managing Serial and Unreasonable Complaints Policy